Relay
The enquiry answered before the visitor closes the tab
Our lead response product, running in production. The owner is under a truck, the foreman is on a roof, the mason is in a trench, so the enquiry waits. By the time anyone gets to it the person has booked with whoever answered first. The work was not lost on price, it was lost on silence.
- The server stamps the second an enquiry lands and the second the reply leaves. The gap between those two timestamps is the product.
- The reply goes out by text and email in the owner's own words, not in ours.
- Follow ups run on day three and day ten and stop the moment the customer answers.
- An inbound reply cancels the chase and forwards straight to the owner. Carrier opt outs are honoured and recorded.
- Every response time is on a client dashboard, not summarised in a monthly report.
0msTimestamped
Enquiry lands
Someone submits the form. The server writes the arrival time to the millisecond, on a clock neither the client nor we can set.
911msTimestamped
They get an answer
A reply goes out in the business owner's own words, by text and email. This is the event the guarantee is measured to, and it is why the reply is sent inside the request rather than queued.
+1s
The owner is told
Name, number and message land on the owner's phone. Never counted toward the response metric, because the promise is about how fast the customer hears back, not the business.
Day 3
First follow up
Queued at the moment the lead arrived and drained by a scheduled job. Claimed with a conditional update, so two overlapping runs cannot message the same person twice.
Any time
They reply, and the chase stops
An inbound text cancels every pending follow up for that lead and forwards the message to the owner. Nothing is more damaging than a system that keeps chasing someone who already answered.
Day 10
Second follow up, only if still silent
The last automated touch. After this the lead is left alone unless the owner picks it up by hand.
On close
The outcome goes back to the ad
Won or lost, with job value, exported to Google Ads as a conversion. Spend then optimises against booked work rather than clicks.
Book a call
Twenty minutes, no pitch deck. Tell us what is slow, missed or done by hand at the moment. If we are not the right fix for it, we will say so on the call.